How do I delete my account?
From the app
Profile → Delete my account. After a two-step confirmation the request is processed immediately. If you cannot reach the app, contact your school or write to destek@velibilgilendir.com.
Immediately
- Your sessions on this and other devices are closed
- Notifications stop and the device record is deleted
- Your parent access at every school is revoked
- Pending invitation codes are invalidated
After 30 days
Your name, phone number and email are removed from the records (anonymisation). Records of the privacy notices you accepted and the audit log are not deleted — the school must be able to answer "were we entitled to process this data". Those rows remain under an anonymous identifier.
If you have a child enrolled
Anonymisation is put on hold and the school is notified: a child must have a reachable parent. It completes once the school adds another parent or the child leaves. We do not hide this step.
Can I download my data first?
Yes — Profile → Download my data. Album photos are not included, because a frame contains other children too.